Community Health Support Worker
Policy and Program Manager
Part-time (20 hours/week), temporary 12-month contract w/ strong possibility of renewal
Downtown Montréal at PAQ with up to 40% outreach work. This role requires the employee to work on site and at the CHUM nearby, with occasional street work as needed.
Indigenous candidates are strongly encouraged to apply.
As a part of the PAQ team, you will be joining a group of individuals who are committed to helping change the lives of Indigenous men and women in Montreal. Working closely with community members to meet their long-term goals, you will have the opportunity to see the life changing benefits of your work daily. Working with dedication to PAQ’s mission, you will have access to the support of team members as well as training in the areas of intervention, suicide prevention, trauma informed approaches, First Aid and Indigenous cultural knowledge.
The person in this role works in direct collaboration with the Community Health Coordinator at PAQ and closely with the Patient Care Liaison at the CHUM to support First Nations, Métis and Inuit women and men experiencing homelessness or at risk to help them access holistic and culturally adapted physical and psychological health services. The role will require assisting the Community Health Coordinator and Patient Care Liaison by engaging in some street work with the urban indigenous population, as well as training and communication with frontline PAQ intervention staff and partners to improve knowledge of the program. The role presents a unique combination of outreach and accompaniment for participants of the program. Working with individuals with chronic addictions, mental health challenges, and serious illnesses can be part of the workload that requires strong crisis management skills. This person uses a culturally appropriate approach that encompasses Indigenous traditions, cultures and worldviews.
Duties and Responsibilities
- Provide culturally sensitive outreach to Montréal’s Indigenous homeless and at-risk community to increase understanding of the barriers to health services and build confidence in health services.
- Create a network of cultural resources, reflecting the diversity of the Montreal Indigenous Community, to support patients at the CHUM hospital (including Elders, spiritual guides, and translators.)
- Organize workshops and sharing circles with community members facilitated by Indigenous elders to share fears and concerns about accessing health services and facilitate open dialogue.
- Facilitate participatory processes to involve community members in the program design to improve quality of care at the hospital that is aligned with cultural values and world views and adapted to realities of persons living in precarious situations.
- Provide holistic accompaniment to shelter participants and outside referrals that need health services
- In collaboration with the participant, the Community Health Coordinator and CHUM’s Patient Liaison, design an action plan tailored to the individuals' realities that meet their health needs
- Build knowledge and networks of other partner services, programs, and resources to support referrals, and follow-up.
- Establish a bond of trust with participants through active listening and positive interactions
- Update and manage statistics and produced monthly activity reports.
Knowledge, Skills and Experience
- Minimum 2 years of work experience in a similar intervention / social work role or other related fields, preferably in the Indigenous community sector or with people experiencing homelessness or the health service sector
- Bilingualism is required: fluency in spoken French and/or English; knowledge of at least one Indigenous language is an important asset
- Ability to effectively use Microsoft Suite (Word, Excel)
- Flexible schedule
- Bilingual: English, French or Indigenous language
- Knowledge and understanding of the impact of intergenerational trauma and ongoing realities in Indigenous communities, urban barriers and social issues that impact Indigenous individuals
- Basic knowledge and understanding of healthcare (hospital, private, or community setting) or strong willingness to learn
Assets (not required)
- Driver license
- DEC or Bachelor's degree in health field/ social intervention or in a related field, or equivalent work experience
- First aid certificate