Safe Start Coordinator

· Montreal, Quebec
Employment Type Full-time temporary
Compensation $23/hour

Job Purpose 

Reporting to the Program and Policy Manager and working closely with the Shelter caseworker, the Safe Start Coordinator is a key link between Indigenous communities across Québec, newly arrived Indigenous women and men in Montreal and at risk of homelessness, and urban facilities services to meet their needs. The person in the role is responsible for program design, and for creating appropriate tools for program implementation and reporting. The Coordinator acts as a resource contact introducing and orienting newly arrived Indigenous people to city life and providing intensive case management rooted in Indigenous values and using a holistic, trauma informed approach. This person helps to reduce cultural shock through guidance, assistance, and education towards a healthy, positive, and culturally safe urban life.


  • Design, create tools, implement, and report/evaluate PAQ’s Safe Start Program
  • Build a strong network of contacts and partnerships with key social service providers in Montréal in the areas of transportation, health, housing, employment and justice
  • Build a strong partner network and contacts through virtual communications and travel with First Nations and Inuit northern communities to identify and understand the starting points of people at risk (e.g.: social workers in the community, health or youth centres, radio, band or community leadership, etc.)
  • Through contacts, develop information systems to identify Indigenous people travelling to Montréal before they arrive; if possible, meet them on arrival at key transportation hubs (airport, bus, etc.)
  • Offer intensive support, accompaniment, and intervention to people at risk of homelessness as they arrive in Montreal
  • Assess needs and make recommendations by offering an introduction to city life using an approach that encompasses Indigenous values ​​& world views (e.g., experiential learning versus a paternalistic approach)
  • Refer and support people to the appropriate resources, facilitate their access to services, and ensure follow-up
  • Provide holistic trauma-informed and comprehensive case management services, including initial assessment, development of intervention plans, progress monitoring and referral
  • Establish a bond of trust with the participants through active listening and positive interactions
  • Track statistics and write reports for the program
  • Infuse a spirit of excellence and innovation within PAQ & promote PAQ's values 
    • Carry out other duties, as assigned


    Required Values and Attributes  

    • Identifies as Indigenous, or has a minimum of 3 years’ experience living and working in an Indigenous community
    • Understanding and commitment to social justice and reconciliation for Indigenous peoples in Canada
    • Personal qualities of integrity, empathy, and dedication to PAQ’s mission 
    • Persistence in resolving issues

    Required Knowledge, Skills, Experience & certifications

    • Min. 2 years’ experience working in a similar intervention/social work role or other related field in the non-profit sector 
    • Min. 1 year experience working in a project or program coordination role
    • Bachelor’s degree in social work or related field or equivalent work experience  
    • Oral proficiency in French and English, with ability to write reports in one of the two languages; ability to speak an Indigenous language, an asset
    • Knowledge and understanding of the impact of intergenerational trauma and on-going realities in communities, urban barriers, and indigenous social and economic issues
    • Knowledge of local government and community social service providers
    • Strong organizational and time management skills
    • Ability to work independently and take initiative
    • Proven communication and counselling skills 
      • First Aid Training (an asset)

      Other Requirements 

      • Ability to travel to remote communities
      • Ability to work day, evenings and weekends  

      Contract: 2 years, full-time (35hrs/week)

      Location: Downtown Montreal at the PAQ offices. This role cannot be carried out remotely. 

      • On-site work: 30%- 40%  
      • Field work (MTL and communities): 60% - 70%

      Remuneration: $41,840 annually ($23/hour) + group insurance plan 

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      • Location
        Montreal, Quebec
      • Employment Type
        Full-time temporary
      • Compensation